Privacy Policy

Effective Date: June 4, 2026

1. Introduction

Welcome to Sankalp Loksewa Institute ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://sankalploksewa.edu.np/), use our mobile application, access our student portal, or enroll in our Loksewa preparation courses.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website or app, express an interest in obtaining information about us or our products and services, or otherwise contact us.

• Personal Identification Information: Name, email address, phone number, date of birth, and profile picture.
• Academic & Professional Information: Educational background, target Loksewa exams (e.g., Kharidar, Nasu, Sakha Adhikrit), and related preferences.
• Account Information: Usernames, passwords, and other security information used for authentication and account access.
• Payment Data: We may collect data necessary to process your payment if you make purchases. Please note that payment processing is securely handled by our payment gateways, and we do not store full credit card or banking details on our servers.
• Usage Data: Automatically collected data such as IP address, browser type, operating system, pages visited, time spent on pages, and course progress.
• Device Data: If using our mobile application, we may collect device IDs, mobile operating systems, and diagnostic data to ensure the app functions correctly.

3. How We Use Your Information

• To Facilitate Account Creation and Logon Process: To allow you to access the student portal and track your course progress.
• To Provide and Manage Services: To deliver the courses, mock tests, handouts, and live classes you have requested.
• To Process Transactions: To manage course enrollments, payments, and issue receipts.
• To Improve Our Platform: To understand how users interact with our website and app, allowing us to optimize the user experience and develop new features.
• To Communicate with You: To send you administrative information, course updates, notices about new classes or vacancies, and respond to your inquiries.
• To Ensure Security: To monitor and prevent fraudulent activities, unauthorized access, and ensure compliance with our terms of service.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Request access to the personal data we hold about you.
• Request that we correct any inaccurate or incomplete information.
• Request deletion of your personal data, subject to certain exceptions.
• Opt-out of receiving marketing communications from us at any time.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible.

10. Contact Us

If you have questions or comments about this Privacy Policy or our data practices, you may contact us at:

Sankalp Loksewa Institute
Near District Police Office
Birgunj, Parsa, Nepal
Phone: +977 9828332224, +977 051 592555, +977 9746682017
Website: https://sankalploksewa.edu.np/